Staff and roles

Every staff member should have their own account. A staff member’s roles decide which menus they see and what they can do.

Roles

Role	Typical work
Administrator	Full system administration and staff access
Manager	Daily office and team operations
Billing	Billing and customer accounts
Accountant	Financial records and reconciliation
Cashier	Collect payments and renew services
NOC	Network monitoring and recovery
Support	Customer support and service checks
Network operator	Routers and network access settings
Auditor	Review records and activity only

A staff member can hold several roles. Nobody can give another person a role with more authority than they have themselves.

Add a staff member

1. Go to Administration → Staff & roles and select Add staff.
2. Under Sign-in details:
   • Username — lowercase letters, numbers, dots, _, @, or -;
   • Password — at least 12 characters.
3. Under Workspace access, choose the workspace (usually the Main ISP) and the Roles.
4. Save, and give the username and password to the staff member securely.

Change roles or remove access

On the staff member’s page:

• Change roles → choose roles → Save roles;
• Disable access — the staff member can no longer work in that workspace and their current session may end. Enable access restores it;
• Add workspace access — access to another branch or reseller.

When someone leaves, disable their access straight away. The record of what they did stays in the audit log.

Note

• Nobody can change the roles or access of their own account or disable themselves; another administrator does it.
• The Administrator, Billing, and Network operator roles can only be given in the Main ISP, not in a branch or reseller.

Workspaces

If you have branches or resellers, each staff membership belongs to a workspace. A staff member works in one workspace at a time and switches between their workspaces from the top bar. See Branches and resellers.