Customer portal

The customer portal is where a subscriber sees their usage, expiry date, balance, and invoices under your brand. Portal sign-in is separate from internet (PPPoE) sign-in and has its own login name and password.

Give a customer access

On the customer’s page, in the Portal access section:

Select Edit login names and enter at least one:
- Login username — 3 to 64 lowercase letters, numbers, dots, _, @, or -;
- Login phone — an international number with + and the country code, for example +93701234567. Use contact phone fills in the customer’s stored phone, once the customer confirms it is theirs.
Select Save login names.
Select Set temporary password and choose a password of 8 characters or more.
Select Enable access.
Give the customer their login name and temporary password securely. They must change the password at their first sign-in.

The portal address is your panel address with /portal at the end.

When a customer forgets their password

Customers cannot recover a password themselves. Select Reset password and give them a new temporary password. This signs the customer out on every device.

Removing access

Disable access — signs the customer out everywhere and stops them signing in.
End session — signs out one device only (for example a lost phone). The Portal sessions list shows the latest 50 sessions.
Archiving the customer also ends all portal sessions.

What customers see in the portal

Section	Contents
Home	Balance, amount owed, credit, and overdue amount
Services	Plan, status, expiry, days left, data used and remaining, daily and monthly usage chart, connection history
Billing	Invoices, payments, and account statement
Account	Contact details (view only), change password, language, and light/dark mode

The portal is in Dari and English and works well on phones.