Renew on credit and credit limits

Renew on credit lets you renew a customer’s service before they pay. The amount stays as an open invoice until the customer pays. To keep debt under control, each customer has a credit limit.

Billing settings

From Administration → Billing settings (only for staff allowed to change them):

Setting	Meaning
Payment due after	Days after an invoice is issued until payment is due. 0 means immediately.
Grace period	Days after the due date before an unpaid amount counts as Overdue.
Default credit limit	For every customer without their own limit. 0.00 turns off renew on credit for them.

Changes apply to new invoices only; existing invoices keep their terms.

A customer’s credit limit

1. On the customer’s Billing tab, in the Credit section, select Set limit.
2. Choose either:
   • Use the ISP default; or
   • Set a limit for this customer and enter the amount. 0.00 means this customer cannot renew on credit.
3. Select Save limit.

Credit limit left shows the largest renewal price this customer can renew on credit right now.

Renew on credit

On the service page, select Renew on credit and confirm. The result:

• the next period starts after the current one ends, as with a normal renewal;
• the customer’s existing credit is used first;
• the rest stays as an open invoice with a due date.

When renew on credit is blocked

Message	What to do
The customer has overdue debt	Collect the overdue debt first and record the payment.
The customer has no credit limit	Set a limit for the customer or in Billing settings.
The credit limit is fully used	The customer needs to pay part of their debt.

Following up debt

Debt from renewing on credit shows in Finance → Overview and Finance → Receivables. The Receivables report in Reports groups debt by how late it is.