Branches and resellers

If your ISP has another office or sells through partners, you can set them up in Farava. Each unit sees only its own customers and what you allow. Until you create a branch or reseller, everything works like a single ISP.

Unit	Meaning
Main ISP	You; everything sits under it.
Branch	Another office of your ISP with its own staff and customers.
Reseller	A partner who sells your plans to their own customers.
Sub-reseller	A reseller under another reseller.

Units can be at most two levels below the Main ISP.

Branch and reseller staff sign-in

Sign-in for branch and reseller staff is off by default and is turned on by the Farava team after review. Until then you can create and set up units, but their staff cannot sign in yet.

Create a branch or reseller

1. Go to Branches & resellers and select Add branch or Add reseller.
2. Enter a name, a short code (lowercase letters, numbers, - or _), and the parent unit.
3. Under What this unit may do, choose a level for each area (Customers, Internet services, Plans, Network, Finance, Reports, and so on): None, View, Collect payments, or Manage. A unit can never do more than its parent.
4. Select Create.

Setting up a reseller

Each reseller’s page has a Finish setting up this reseller checklist. Do the steps in this order:

1. Create the reseller — done above.
2. Give access to plans — on the Access tab, select Give access and grant the plans it may sell, the routers its customers connect through, and the IP pools. For each item choose what is allowed, for example “Sell to new customers” or “Connect customers through it”.
3. Set up the agreement — on the Finance tab (see below).
4. Add its first staff member — see Staff and roles.

Access never passes down on its own. If the reseller should pass it on to its sub-resellers, turn on “Let this unit pass this access to units below it” when giving access.

The reseller agreement

Without an active agreement a reseller cannot sell or renew. Under Set up agreement, set:

• Credit limit — the most the reseller may owe you. 0.00 means it must pay in advance;
• payment terms (due and grace days, from 0 to 90);
• Plans it may sell — for each plan, Wholesale (what the reseller pays you) and Commission (what it earns per sale), in Afghanis or as a percentage of the plan price.

Each save creates a new version; past sales keep the terms they were made under. Suspending the agreement stops new sales but keeps the account.

The reseller account and wallet

On the reseller’s Finance tab:

• Reseller owes — what it owes you;
• Reseller wallet — money paid in advance and not yet used;
• Account statement — every entry: wholesale charges, commissions, receipts, refunds, and reversals.

Actions:

• Record receipt — money received from the reseller. It pays down what the reseller owes first, then fills its wallet.
• Refund from wallet — money paid back to the reseller from its wallet; record it after paying.
• Reverse — cancel out a wrong entry, with a reason. Reversing a wholesale charge also reverses the commission on the same sale.

A reseller can see its own account but cannot change the agreement or record receipts.

Suspending, moving, and customers

• Suspend a unit: its staff lose access on their next action and it cannot make new sales. Its customers are not disconnected. Reactivate brings it back.
• Move: places the unit under another parent. The old account stays with the old parent, and the new parent must set up a new agreement.
• To hand a single customer to another unit, see Move a customer.
• The Branch & reseller performance report in Reports shows each unit’s customers, collections, usage, and trading side by side.