Reports

The Reports menu gives you every report your role allows. Each report shows figures for your current workspace only.

The reports

Group	Report	Shows
Business	Customers	Customers by status, and new customers in a period
Business	Services	Internet services by status and by plan
Business	Branch & reseller performance	Customers, collections, usage, and trading for each branch and reseller
Finance	Receivables	What customers owe now, by how late it is
Finance	Collections	Payments, refunds, and reversals over time; net collected
Finance	Invoicing	Invoices issued, on credit, and reversed over time
Network	Sessions	Sessions started, distinct users, and who is online now
Network	Usage	Download and upload traffic over time
Network	NAS health	Which routers report to RADIUS, and their open sessions
Network	IP utilization	Addresses in each pool by state

Choose the dates

At the top of each report choose a date range (for example the last 30 days, or a custom from/to) and whether to show by Day or Month. Dates follow the time zone and calendar in Presentation settings.

“What these figures are”

Every report has a What these figures are section that explains how the figures were counted. This matters when customers have moved between units:

Counted by	Meaning
Customers who belong here today	If a customer moves to another unit, their figures move with them.
Attributed when it happened	Each payment, invoice, or session stays with the unit that owned it at the time.
By network equipment	Counted by the routers and pools this workspace can see.

Why don’t the numbers match?

• Finance reports are net: “Collections” is payments less refunds and reversals.
• Sessions and usage not linked to any customer (for example a test login) are shown separately as “Not linked to any customer”.
• In a branch workspace you only see that branch’s figures.