Audit log

Farava records every important change: who did what, to which record, and when. These records cannot be deleted or edited.

Where to look

Where	What
Administration → Audit logs	Every system change with Time, Actor, Action, and Entity
Customer page → History	Changes to that customer and their services, in plain language
Branch or reseller page → Changes	Creation, suspension, moves, and permission changes for that unit
Dashboard → Recent activity	The latest changes

Who can see it

The full audit log is for administrators and the Auditor role. Other staff only see the history of customers they have access to.

Common uses

• A customer says they were not renewed — check the customer’s history for when and by whom a renewal, suspension, or payment was recorded.
• A strange financial figure — find the entry on the customer’s statement; every adjustment carries its reason.
• Reviewing a staff member’s work — filter the audit log by actor.

For these records to mean something, give every staff member their own account.