Invoices

When invoices are issued

You do not create invoices by hand. Farava issues one automatically when you:

• activate a subscription — for the first period;
• renew or renew with another plan — for the next period;
• renew on credit — an invoice that stays open until it is paid.

The invoice amount is the plan price at the moment of sale, even if the plan price changes later.

Invoice states

State	Meaning
Unpaid	No money has been applied to it yet
Partially paid	Part is paid; Outstanding shows what is left
Paid	Fully settled
Reversed	Cancelled out by a reversing entry

An invoice paid from existing customer credit (normal activation and renewal) is Paid straight away. Open invoices usually come from renew on credit.

Due dates

Each invoice has a Due at date from Billing settings: “Payment due after” a number of days from issue. After the due date and the grace period, the unpaid amount becomes Overdue and the customer appears in Receivables.

View and print invoices

• All invoices: Finance → Invoices (filter by status).
• One customer’s invoices: the customer’s page → Billing.

Open an invoice and select Print to print it or save it as a PDF.

Share an invoice on WhatsApp

1. On the invoice, select Open WhatsApp.
2. In Share invoice via WhatsApp, check the WhatsApp number with + and the country code (the customer’s stored phone is suggested) and add an Optional note if you like.
3. WhatsApp opens with a ready message: ISP name, invoice number, amount, and due date.

Farava does not send anything itself; you press send in WhatsApp. To send the invoice document, first save it as a PDF with Print, then attach it in WhatsApp.