Farava guide
This guide is for the ISP staff who use the Farava admin panel every day: managers, cashiers, support, and the network team. Each page walks through one task, and button and menu names match what you see in the panel.
Where do I start?
Section titled “Where do I start?”First sign-inSign in, change your password, and the first-hour checklist.
A tour of the panelWhat each menu is for and who sees it.
Your first customerFrom creating a plan to the first subscriber online.
A subscriber can't connectUse Connection check to find the cause in seconds.
Sections
Section titled “Sections”Customers and servicesPlans, customers, installing internet service, renewals, suspension, and the customer portal.
FinancePayments, invoices, receivables, renew on credit, adjustments, and refunds.
NetworkRegistering routers, MikroTik setup, IP pools, sessions, quota, and suspension.
HotspotVouchers, batches, access zones, and access endpoints.
Branches, resellers and staffStaff accounts, roles, branches, and resellers.
Reports and settingsReports, the audit log, branding, and presentation settings.
TroubleshootingCommon problems and how to fix them.
Moving from DeltaSIBWhat to know before moving from your current system.
Before you start
Section titled “Before you start”Farava is installed on the ISP’s own server. If it is not installed yet, see How it works, Requirements, and Installation.